Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Ensure the accessibility and optimal functioning of system and network services.

• Diagnose and troubleshoot wireless network devices, including access points and switches.

• Oversee and monitor installed systems and infrastructure to uphold high availability and reliability.

• Analyze platform performance and suggest enhancements for systems and infrastructure.

• Configure and troubleshoot routing, switching, firewalls, networking, and security systems.

• Manage IP addresses and address tickets within defined service level agreements (SLAs).

• Administer and resolve issues related to Active Directory, DHCP, and DNS.

• Deliver technical support for 4G/5G LTE and wireless technologies.

• Develop and maintain detailed technical documentation.

• Create and supervise the implementation of internal and external policies.

• Lead and engage in technical sessions.

• Coordinate projects across multiple organizations.

• Manage discussions related to technical implementation and troubleshooting.

⛳️ Requirements

• Strong understanding of networks, including routing, switching, LAN/WAN, VLAN, BGP, security, and performance management.

• Familiarity with ServiceNow, Salesforce, Jira JSM, Microsoft Platform, Slack, and Nagios Monitoring tool.

• Basic knowledge of Networking, Servers, LAN, WAN, and Wireless Networks.

• Knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, and Firewall Configuration for LAN and WAN.

• Expertise in system configuration and troubleshooting.

• Proficient in managing IP addresses and resolving tickets within established SLAs.

• Experience with management and troubleshooting of Active Directory, DHCP, and DNS.

• Technical support experience for 4G/5G LTE and wireless technologies.

• CCNA, CCNP, or CCIE certifications are a plus.

• Recent graduates or those with 1–2 years of relevant experience.

• Willingness to commit to 24×7 rotational shifts, including nights and weekends.

• Bachelor's degree in Engineering (BE/B.Tech), MCA, or a Master's degree.

• Exceptional verbal and written communication skills in English.

• Strong collaboration and teamwork abilities.

🏝️ Benefits

• Dynamic work environment with robust customer and partner networks.

• Culture that fosters innovation, collaboration, and continuous learning.

• Diverse and inclusive workplace.

• Equal opportunity employer.