Mortgage Support Analyst

This is a fully remote position, open to applicants in Arizona, +14 more states.

📋 Description

• Deliver system, operational, and procedural support for mortgage staff across mortgage applications and business processes.

• Analyze and resolve intricate user issues.

• Oversee incident management activities.

• Conduct controlled system and data upkeep.

• Act as a bridge between business partners, technology teams, and external vendors.

• Evaluate operational trends.

• Create and sustain policies and procedures where necessary.

• Suggest enhancements to processes.

• Communicate modifications affecting the mortgage business line.

• Offer subject matter expertise on mortgage systems, business processes, and application integrations.

• Promote operational efficiency, regulatory compliance, and a positive end-user experience.

⛳️ Requirements

• A bachelor's degree or equivalent work experience.

• Typically two or more years of experience in mortgage or a related field.

• Comprehensive knowledge of mortgage originations, fulfillment, and associated operational workflows.

• Strong understanding of mortgage applications and supporting technologies, including loan origination systems, imaging systems, customer-facing portals, workflow tools, and case management platforms.

• Experience in investigating operational issues, managing incidents, identifying root causes, and coordinating resolutions across business, technology, and vendor partners.

• Capability to analyze business processes and recommend improvements in procedures, training, and systems.

• Experience in developing, interpreting, and communicating policies, procedures, job aids, and operational guidance.

• Strong analytical, problem-solving, and decision-making abilities with the capacity to assess risk and determine suitable solutions.

• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.

• Customer service and relationship management skills.

• Effective interpersonal, verbal, and written communication skills, including the ability to translate technical information into business-friendly language.

• Experience with case management, incident management, and ticketing systems.

• Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, Teams, and related collaboration tools.

• Ability to collaborate with cross-functional business partners, technology teams, and external vendors.

• Compliance with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies.

🏝️ Benefits

• Healthcare (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability.

• Pregnancy disability and parental leave.

• 401(k) and employer-funded retirement plan.

• Paid vacation (ranging from two to five weeks depending on salary grade and tenure).

• Up to 11 paid holiday opportunities.

• Adoption assistance.

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise mandated by law.

• Incentive and recognition programs.

• Equity stock purchase.

• 401(k) contribution.

• Pension.

• Disability accommodations available during the application or hiring process.