Technical Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the initial point of contact for customer inquiries, requests, and technical concerns through various communication channels.

• Deliver prompt and effective solutions to customer challenges.

• Maintain a professional and courteous attitude towards customers.

• Identify and resolve technical issues related to products, software, or services.

• Analyze root causes and offer solutions or workarounds.

• Collaborate with technical teams and engineers to escalate and resolve complex problems.

• Manage escalations from the Tier 1 Support Team.

• Work collaboratively as part of a small team across the organization.

• Assist hundreds of leading e-commerce companies in shipping and tracking packages.

⛳️ Requirements

• Bachelor’s degree in computer science, information systems, information technology, or a coding certification from a coding bootcamp.

• 5+ years of relevant experience, or a master’s degree with 3+ years of relevant experience, or equivalent work experience.

• Proficient in at least one programming language (Python, Ruby, Go, JavaScript, C# or similar).

• Familiarity with RESTful APIs and the ability to interpret requests and responses.

• Basic knowledge of SQL database queries.

• Strong organizational abilities.

• Capable of managing communication with multiple internal teams.

• Ability to adjust technical communication to suit various levels of customer comprehension.

• Willingness to adapt to a changing work environment.

• Proven ability to handle multiple projects within set timelines.

• A sense of urgency to drive customer progress.

• Excellent verbal and written communication skills.

• A capable quantitative thinker who learns swiftly.

• Authorized to work and residing in the United States.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance.

• Competitive compensation package and equity options.

• Monthly work-from-home stipend of $50.

• Flexible work schedule along with paid time off.

• A collaborative culture supported by a dedicated team.

• Unlimited opportunities for growth.

• Chance to make significant contributions at a rapidly growing company.

• Opportunity to impact a product that facilitates the shipment of millions of packages daily.