Technical Support Engineer – 6 month FTC

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver first-level technical assistance to customers.

• Address customer inquiries via phone, email, web requests, and support channels.

• Analyze technical problems, determine solutions, and assist customers in executing corrective measures.

• Document customer interactions, issues, and resolutions in CRM and support systems.

• Elevate issues and work together with Sales, Development, QA, and other departments.

• Engage in team troubleshooting and knowledge-sharing initiatives.

• Develop and update support documentation, knowledge base articles, and user guidance materials.

• Enhance and sustain product and technical knowledge through training and learning activities.

• Contribute to maintaining high standards of customer support and satisfaction.

⛳️ Requirements

• Over 1 year of experience in technical support, customer support, help desk, or a similar setting.

• Proficient in troubleshooting technical issues and guiding customers to resolutions.

• Capable of handling multiple customer requests and prioritizing tasks effectively.

• Experienced in documenting customer interactions and keeping precise records.

• Ability to collaborate with colleagues from both technical and customer-facing teams.

• Communicates clearly and effectively with both customers and team members.

• Shows eagerness to learn about new products, technologies, and support procedures.

• Utilizes information and feedback to enhance service quality and customer outcomes.

• Familiar with supporting Windows, macOS, ChromeOS, Android, or iOS environments.

• Knowledgeable about Google Workspace or Microsoft 365.

• Basic understanding of networking concepts and troubleshooting experience.

• Experienced in creating support documentation or knowledge base entries.

• Proficient in using CRM or support ticketing systems.

• Employs AI tools to enhance workflow efficiency, troubleshooting, or documentation quality.

🏝️ Benefits

• Competitive salary with potential bonus opportunities.

• Flexible work schedules.

• Comprehensive health and wellness benefits.

• Flexible time-off plans.

• Opportunities for career growth through development programs.

• A collaborative and innovative company culture.