Technical Support, Document Processing Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver technical and application support while troubleshooting issues reported by clients.

• Review and confirm purchase orders, invoices, and other business documents processed via an OCR/AI platform.

• Detect and resolve exceptions related to data extraction, product mapping, and document processing.

• Develop and manage document templates along with customer-specific configurations.

• Conduct basic smoke and sanity testing following platform updates.

• Oversee processing queues, pinpoint recurring issues, and escalate them to the appropriate teams.

• Handle tickets, incidents, and escalations using Jira or similar tools.

• Ensure clear documentation and effective communication with both customers and internal teams.

• Assist in platform operations through a combined technical support and document processing role.

⛳️ Requirements

• 3–6 years of experience in Technical Support, Application Support, Product Support, or related fields.

• Strong skills in troubleshooting, analysis, and problem-solving.

• Exceptional attention to detail and accuracy in data handling.

• Knowledge of purchase orders, invoices, SKUs/products, and ERP workflows.

• Familiarity with ERP systems such as Odoo, SAP, NetSuite, or similar.

• Proficient written and verbal communication skills.

• Ability to work autonomously and manage multiple tasks effectively.

• Technical expertise in Jira, SQL, Linux, AWS/Azure, Jenkins, Postman, New Relic/Datadog, Salesforce, and MS Office 365.

• Experience with OCR/AI-based document processing is advantageous.

• Hands-on experience with Odoo is beneficial.

• Background in document templates, data validation, or SaaS platforms is a plus.

• Exposure to the paper, packaging, or similar industries is also a plus.

🏝️ Benefits

• Remote work arrangement