Technical Support Consultant, VPN & Networking

This is a fully remote position, open to applicants in Kazakhstan, +2 more countries.

📋 Description

• Support clients in establishing and troubleshooting secure private access solutions to ensure appropriate access to internal resources.

• Assist clients in configuring and resolving issues related to multifactor authentication (MFA) for VPN and private access solutions.

• Examine network traffic to detect potential bottlenecks and suggest performance enhancements without sacrificing security.

• Provide advice on bandwidth distribution and prioritization for VPN users to guarantee dependable and secure connections.

• Review log files to investigate technical problems and pinpoint their root causes.

• Offer technical guidance and troubleshooting assistance across various operating systems.

• Work collaboratively with clients and technical teams to address issues and ensure a seamless user experience.

⛳️ Requirements

• Strong understanding of networking principles, including IPsec tunnels, DNS, packet tracing, network ports, and firewall operations.

• Familiarity with network infrastructure components, such as VPNs, routing, split tunneling, and connector-based WireGuard tunnels.

• Basic knowledge of network protocols like OpenVPN, IKEv2, and WireGuard.

• Capability to read and interpret log files for troubleshooting technical issues.

• Proficient in working with Windows, Linux, macOS, Android, and iOS platforms.

• Excellent analytical thinking and research abilities.

• Positive, proactive, and responsible demeanor.

• Personal computer equipped with at least 8 GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible work schedule.

• Opportunity for full remote collaboration.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Nurturing conditions for personal development.

• Culture based on trust, with no requirements for time tracking.