Senior Network Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the Army's worldwide network operations, guaranteeing network availability, performance, and security around the clock.

• Diagnose and resolve intricate network incidents, outages, and connectivity problems.

• Configure, maintain, and provide support for Cisco SD-WAN and enterprise networking technologies.

• Implement authorized network configuration modifications, security enhancements, and remediation tasks.

• Manage incident and service request tickets utilizing Jira Service Desk or other ITSM platforms.

• Oversee network performance, capacity, and dependability, offering recommendations for enhancements.

• Facilitate network migrations, system integrations, cutovers, and modernization projects.

• Work remotely while coordinating with geographically dispersed engineering teams during incident-response meetings, troubleshooting sessions, and other collaborative efforts.

• Deliver timely operational updates to the Global Cyber Center (GCC) and program leadership.

• Support network environments that utilize VMware, Red Hat Enterprise Linux, and InfoVista.

• Participate in a 24/7 on-call rotation, including nights, weekends, holidays, and mission-critical surge support.

⛳️ Requirements

• Bachelor's degree with 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience.

• Additional applicable experience may be taken into account in lieu of a degree.

• Current Active Secret security clearance is required.

• DoD IAT Level II certification (Security+ or equivalent) must be obtained prior to starting.

• Practical experience in supporting Cisco SD-WAN environments.

• Familiarity with Software Defined Networking (SDN).

• Experience with VMware virtualization and Red Hat Enterprise Linux (RHEL).

• Practical experience with InfoVista network performance management tools.

• Experience with at least two of the following: Cisco DNA Center / Prime, Juniper Networks, Palo Alto Networks, Dell Networking, Junos Space, AppGate.

• Strong understanding of LAN/WAN, BGP, TCP/UDP, IPSec, VPNs, Layer 2/Layer 3 routing, and firewalls.

• Knowledge of SFTP, SSH, SCP, SNMP, and NTP.

• Experience with ITSM ticketing tools for managing incidents and service requests.

• Excellent troubleshooting, communication, and problem-solving abilities.

• Capacity to work independently while collaborating with remote technical teams.

• Willingness to participate in a 24/7 on-call rotation and respond to mission-critical incidents.

• Preferred: CCNP certification or equivalent.

• Preferred: Experience with Linux shell scripting.

• Preferred: Familiarity with GitLab, CI/CD pipelines, Jira, and Confluence.

• Preferred: Knowledge of network automation tools such as Ansible, Terraform, Puppet, Salt, and Git.

• Preferred: Experience with network monitoring tools, including SNMP, NETMON, and LiveAction.

• Preferred: Experience with at least two of the following: NetFlow, Elastic, Kafka, Grafana, Prometheus, or Nexus Repository.

• Preferred: Experience in supporting large, geographically dispersed enterprise networks.

• Preferred: Understanding of U.S. Army network security requirements and DoD network operations.

🏝️ Benefits

• Opportunity to engage with cutting-edge networking technologies.

• Contribute to a mission that directly influences U.S. Army global operations.

• Collaborate with seasoned network engineers.

• Participate in a 24/7 on-call rotation and mission-critical surge support.