Technical Support Consultant, French & English

This is a fully remote position, open to applicants in Italy, +1 more country.

📋 Description

• Deliver technical assistance through phone, email, and chat channels.

• Diagnose technical problems and offer detailed instructions to customers.

• Work in conjunction with other departments to address customer concerns.

• Forward complex issues to the relevant team for resolution.

• Record customer interactions and inquiries in D365.

• Continuously enhance customer support processes and procedures.

• Uphold a thorough understanding of product knowledge and stay informed about company updates and modifications.

⛳️ Requirements

• Outstanding communication skills in both English and French (minimum C1 level for spoken and written).

• A minimum of 1 year of experience in a customer support position, ideally in technical support, within a dynamic environment.

• Knowledge of CRM systems and foundational technical support, including familiarity with APIs, operating systems, and SaaS tools.

• Robust problem-solving and troubleshooting abilities, with a keen eye for detail.

• Capability to manage multiple tasks and prioritize efficiently.

• Excellent interpersonal skills and a strong team-oriented mindset.

• Proficient in conveying technical information to non-technical customers.

• Personal computer equipped with a minimum of 8GB of RAM.

• Reliable internet connection with at least 50 Mbps download speed and 40 Mbps upload speed.

🏝️ Benefits

• Fixed schedule: Monday–Friday, 9 AM–6 PM (GMT+3).

• Option to work fully remotely.

• Diverse international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project demands and personal time, alongside an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, without time-tracking requirements.

• Certain benefits and conditions may vary based on engagement terms; independent contractors might not qualify for all benefits.