Technical Support Consultant, Fluent in French and English

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver technical assistance through phone, email, and chat platforms.

• Diagnose technical problems and offer detailed guidance to customers.

• Work in conjunction with other departments to address customer concerns.

• Forward intricate issues to the relevant team.

• Record customer interactions and inquiries in D365.

• Continuously enhance customer support workflows and procedures.

• Stay informed about product knowledge and keep up with company updates and changes.

⛳️ Requirements

• Proficient communication skills in both English and French (minimum C1 level for spoken and written).

• A minimum of 1 year’s experience in a customer support position, ideally in technical support within a dynamic setting.

• Knowledge of CRM systems.

• Basic understanding of technical support concepts, including APIs, operating systems, and SaaS applications.

• Strong analytical and troubleshooting capabilities.

• Consistent attention to detail.

• Ability to manage multiple tasks and prioritize effectively.

• Outstanding interpersonal skills and a team-oriented mindset.

• Capability to convey technical information to non-technical clients.

• Personal computer equipped with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• CV must be submitted in English.

🏝️ Benefits

• Set work hours: Monday–Friday, 9 AM–6 PM (GMT+3).

• Opportunity to work entirely remotely.

• Supportive international atmosphere.

• Compensation in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Engaged leadership focused on your growth and long-term collaboration.

• Environment conducive to self-improvement.

• Trust-based culture with no time-tracking requirements.

• Benefits and conditions outlined in the engagement agreement; independent contractors may not qualify for all benefits.