Technical Support Consultant, Fluent French & English

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver technical assistance through phone, email, and chat platforms.

• Diagnose technical problems and offer step-by-step support to customers.

• Work collaboratively with different departments to address customer concerns.

• Refer intricate issues to the appropriate team for resolution.

• Record customer interactions and inquiries within D365.

• Enhance customer support processes and protocols on a continual basis.

• Uphold a comprehensive understanding of product features.

• Remain informed about company developments and modifications.

⛳️ Requirements

• Proficient in English and French communication (minimum C1 level for both spoken and written).

• Minimum of 1 year experience in a customer support position, ideally in technical support, within a dynamic environment.

• Knowledge of CRM systems is essential.

• Basic understanding of technical support concepts, including APIs, operating systems, and SaaS applications.

• Strong skills in problem-solving and troubleshooting.

• High attention to detail is crucial.

• Capacity to multitask and prioritize tasks effectively.

• Outstanding interpersonal skills and a team-oriented mindset.

• Ability to convey technical information to non-technical customers.

• Personal computer equipped with a minimum of 8 GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• CV must be submitted in English.

🏝️ Benefits

• Fixed working hours: Monday to Friday, 9 AM to 6 PM (GMT+3).

• Opportunity to work fully remotely.

• Diverse international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy support.

• Supportive leadership invested in your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture founded on trust, without the need for time-tracking.

• Potential benefits and conditions outlined in the engagement agreement; eligibility may differ for independent contractors.