Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Tunisia, +1 more country.

📋 Description

• Deliver technical assistance through email and chat platforms

• Diagnose product issues and guide customers through solutions in a systematic manner

• Determine if problems are related to the bulb, application, connectivity, setup, or user configuration

• Inquire to grasp and assess the issues effectively

• Adhere to troubleshooting protocols and exercise judgment when standard procedures do not apply

• Record customer interactions and the troubleshooting process

• Escalate complicated or unresolved technical matters

• Ensure a positive, patient, and professional experience for customers

• Handle multiple conversations while upholding accuracy and quality

⛳️ Requirements

• Exceptional English communication abilities (minimum C1 level for both spoken and written)

• A minimum of 1 year experience in a technical customer support position

• Prior experience in video support would be advantageous

• Possess a tech-savvy mindset

• Strong troubleshooting and problem-solving capabilities, with the ability to investigate issues and formulate effective solutions

• Critical thinking and sound common sense, with a practical and analytical approach to resolving customer concerns

• Personal computer equipped with at least 8GB of RAM

• Reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 40 Mbps

• Curriculum Vitae in English

🏝️ Benefits

• Flexible working hours: 2 days off and 5 shifts from Sunday to Saturday, covering one of the following time slots: 6AM – 2PM or 8AM–4PM (EDT)

• Opportunity to work entirely remotely

• Inclusive international work environment

• Compensation offered in USD

• Balance between project responsibilities and personal time

• Engaged leadership committed to your growth

• Supportive environment for self-development

• A culture founded on trust, without time-tracking demands

• Opportunity for long-term collaboration

• Referral reward program available