Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Morocco, +1 more country.

📋 Description

• Deliver technical assistance through email and chat channels.

• Diagnose product-related issues and guide customers through solutions in a step-by-step manner.

• Determine if issues pertain to the bulb, application, connectivity, setup, or user configuration.

• Pose relevant questions to comprehend and diagnose problems effectively.

• Adhere to troubleshooting protocols and apply judgment when standard procedures do not suffice.

• Accurately document customer interactions and the steps taken during troubleshooting.

• Escalate complex or unresolved technical challenges as needed.

• Ensure a positive, patient, and professional experience for customers.

• Efficiently manage multiple conversations while maintaining high accuracy and quality standards.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level for both spoken and written).

• A minimum of 1 year of experience in a technical customer support position.

• Previous experience in video support is advantageous.

• A tech-savvy mindset is essential.

• Strong skills in troubleshooting and problem-solving.

• Capability to investigate issues and devise effective solutions.

• Possess critical thinking abilities and sound common sense.

• A practical and analytical approach to resolving customer challenges.

• Personal computer equipped with at least 8GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds.

• Curriculum Vitae submitted in English.

🏝️ Benefits

• Flexible work schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6AM–2PM or 8AM–4PM (EDT).

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Balance between project workload and personal time.

• Responsive leadership that values your professional development.

• Supportive conditions for self-improvement.

• A culture built on trust, without time-tracking requirements.

• Potential for long-term collaboration.

• Referral bonus for successfully recommending a candidate.