Technical Support Consultant, Fluent Croatian, English

This is a fully remote position, open to applicants in Slovenia, +3 more countries.

📋 Description

• Provide customer support through chat and email communications.

• Record and maintain logs of incidents, service requests, and customer details in Jira CRM.

• Evaluate and prioritize incidents based on urgency, impact, and established procedures.

• Forward incidents to the relevant internal departments or support tiers when necessary.

• Foster strong relationships with customers.

• Stay updated with the latest tools and technologies.

• Securely manage sensitive customer information.

• Maintain a thorough understanding of client solutions and strive to meet KPIs.

• Collaborate with developers and specialists across various functions.

⛳️ Requirements

• Proficient in Croatian and English, with at least C1 level in both spoken and written forms.

• Minimum of 1 year of demonstrated experience in remote and/or on-site (field) technical support.

• Hands-on experience in troubleshooting and supporting Microsoft Windows operating systems, including versions XP, Vista, 7, 8, 8.1, 10, and 11.

• Experience in offering support and in the installation, configuration, and troubleshooting of antivirus software and personal firewalls.

• Familiarity with providing assistance for Microsoft Outlook and common web browsers.

• Skilled in installing and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G services.

• Experience in providing office software support to users (Word, Excel, Access, PowerPoint).

• Working knowledge of Windows, macOS, Android, and iOS environments.

• Strong analytical and research capabilities.

• Personal laptop or computer with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Knowledge of Linux is advantageous.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture founded on trust, with no time-tracking requirements.

• Potential benefits and conditions may differ based on engagement terms; independent contractors may not qualify for all benefits.