Technical Support Consultant, Croatian, English

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Provide customer support through chat and email communications.

• Log and document incidents, service requests, and customer details in the Jira CRM system.

• Evaluate and prioritize incidents based on urgency, impact, and established procedures.

• Refer incidents to the appropriate internal departments or support tiers when necessary.

• Cultivate strong relationships with customers.

• Stay updated with the latest tools and technologies.

• Ensure the secure handling of sensitive customer information.

• Maintain a comprehensive understanding of client solutions and strive to meet KPIs.

• Interact with developers and cross-functional teams effectively.

⛳️ Requirements

• Proficient in both Croatian and English (minimum C1 level for spoken and written communication).

• A minimum of 1 year of demonstrated experience in remote and/or on-site technical support.

• Hands-on experience in troubleshooting and providing support for Microsoft Windows operating systems, including versions XP, Vista, 7, 8, 8.1, 10, and 11.

• Familiarity with supporting, installing, configuring, and troubleshooting antivirus software and personal firewalls.

• Experience in supporting Microsoft Outlook and commonly used web browsers.

• Knowledge in installing and configuring internet and network connections, such as ADSL, cable, LAN, Wi-Fi, and 3G services.

• Capability to provide office software support to users for applications like Word, Excel, Access, and PowerPoint.

• Working knowledge of Windows, macOS, Android, and iOS platforms.

• Strong analytical and research skills.

• Personal laptop or computer with a minimum of 8 GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Knowledge of Linux is an advantage.

🏝️ Benefits

• Flexible work schedule.

• Full remote working opportunity.

• Inclusive international work environment.

• Compensation offered in USD.

• Rewards for referring friends to the company.

• A balance between project responsibilities and personal time.

• Internal health policy support.

• Supportive leadership focused on your growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture of trust without time-tracking requirements.

• Potential benefits and terms outlined in the engagement agreement; eligibility may vary for independent contractors.