Technical Support Consultant, Croatian, English

This is a fully remote position, open to applicants in Bosnia and Herzegovina, +2 more countries.

📋 Description

• Provide customer support through chat and email communications.

• Log and document incidents, service requests, and customer data in Jira CRM.

• Evaluate and rank incidents based on urgency, impact, and established procedures.

• Forward incidents to relevant internal departments or support tiers when necessary.

• Foster strong relationships with customers.

• Stay updated with advancing tools and technologies.

• Manage sensitive customer information with appropriate security measures.

• Maintain a clear understanding of client solutions and achieve KPIs.

• Collaborate with developers and cross-functional specialists.

⛳️ Requirements

• Proficient in both Croatian and English (minimum C1 level for spoken and written communication).

• A minimum of 1 year of demonstrated experience in remote and/or on-site technical support.

• Hands-on experience in troubleshooting and supporting Microsoft Windows operating systems, including versions XP, Vista, 7, 8, 8.1, 10, and 11.

• Familiarity with providing support for, as well as installing, configuring, and troubleshooting antivirus software and personal firewalls.

• Experience in supporting Microsoft Outlook and popular web browsers.

• Proficient in setting up and configuring internet and network connections, including ADSL, cable, LAN, Wi-Fi, and 3G services.

• Capable of providing support for office software applications (Word, Excel, Access, PowerPoint).

• Working knowledge of Windows, macOS, Android, and iOS platforms.

• Strong analytical and research capabilities.

• Personal laptop or computer with a minimum of 8GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Familiarity with Linux is an advantage.

🏝️ Benefits

• Flexible working hours.

• The chance to work entirely remotely.

• A diverse and inclusive international work environment.

• Compensation paid in USD.

• Incentives for referring friends.

• A balance between project responsibilities and personal time, along with an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, without time-tracking requirements.

• Benefits and conditions may vary based on engagement terms; independent contractors may not qualify for all benefits.