Technical Support, Australian Real Estate Experience

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver remote assistance to clients and users of a rapidly expanding Australian real estate platform.

• Analyze and resolve technical and operational challenges.

• Oversee backend system updates and carry out administrative responsibilities.

• Engage with customers concerning support requests and the resolution of issues.

• Elevate intricate problems to internal teams for further assistance.

• Keep precise records of support cases.

• Support onboarding processes and user assistance.

• Conduct introductory calls with clients/customers and provide service overviews as part of the application procedure.

⛳️ Requirements

• Previous experience in the Australian Real Estate sector (Property Management, Sales Administration, Leasing, or Real Estate Operations).

• Strong skills in troubleshooting and problem-solving.

• Exceptional written and verbal communication skills in English.

• Experience in customer service or support roles.

• Proficient in working with multiple software platforms.

• Capability to manage competing priorities and work autonomously.

• Familiarity with PropertyMe, Property Tree, Console Cloud, Agentbox, or similar platforms is preferred.

• Desirable experience in technical support, helpdesk, SaaS support, or system administration.

• Experience in managing tickets, customer inquiries, or escalations is a plus.

• Must provide own equipment.

• A computer with a minimum of 8GB RAM.

• An Intel Core i5 or AMD Ryzen 5 processor from the 12th generation or newer.

• At least 512GB HDD/SSD storage.

• Operating system: Windows 11 Home or Pro.

• Required power backup such as a Powerstation, Powerbank, or UPS.

• A secondary/external monitor.

• A noise-cancelling headset and webcam.

• Internet bandwidth of 40–50 Mbps minimum for both download and upload.

• BIR self-registration and necessary government contributions.

• NBI or Police Clearance.

• Government-issued identification.

• Availability to work from 7AM to 4PM MNL time, Monday to Friday.

• Willingness to operate under an independent contractor agreement governed by Singapore law.

🏝️ Benefits

• 20 Paid Time Off days.

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform.

• Annual trip opportunities.

• Dedicated Support Contact (CSM).

• Access to a professional network.

• Opportunities for upskilling.

• Potential for additional contracts, Statements of Work, or increased workloads.

• Involvement in high-impact projects.

• Flexibility First – complete autonomy in achieving outcomes.

• Advisory support in HR, Tax, and setup guidance.

• 100% Work-From-Home contracts.

• Participation in company events.

• Opportunities for promotion.

• Possibility of promotion to permanent employment.