Technical Support Advocate, T1

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver hands-on technical troubleshooting, feature clarifications, and best-practice recommendations for the product.

• Assist customers, partners, and team members in a dynamic environment.

• Install, adjust, and perform minor repairs on computer hardware and software systems.

• Address and resolve technical tickets generated by staff and troubleshoot both technical and process-related issues.

• Consult with users to identify their hardware and software requirements.

• Analyze technical applications and suggest enhancements to optimize system performance.

• Test the compatibility of new programs with current systems.

• Validate program objectives and specifications through testing and necessary modifications.

• Assess vendor-supplied software for compatibility with existing hardware and applications.

• Install necessary software and applications to support workflow.

• Provide training for users through videos, manuals, and digital instruction pages.

• Ensure system capability is maintained.

• Conduct performance tuning for software, network, and database systems.

• Document updates to hardware and software.

• Stay informed on technological advancements through workshops, publications, and professional organizations.

• Create operational instructions and reference materials for users.

• Collaborate with other team members to ensure the success of the program.

⛳️ Requirements

• Minimum of 2 years of technical support experience, ideally in assisting customers via email and chat.

• Proficient in installing software and applications on computers and/or mobile devices.

• Technical expertise to troubleshoot bugs and resourcefulness in finding solutions.

• Intermediate knowledge of web-based and mobile applications.

• Willingness to work during US business hours and weekends, with flexibility based on operational demands.

• Native or near-native proficiency in written and spoken English with a strong command of grammar.

• Capability to understand and articulate complex and abstract concepts in a straightforward manner.

• Ability to appropriately convey tone through written communication.

• Strong creative problem-solving abilities.

• Proficient in navigating multiple resources and troubleshooting independently.

• Basic understanding of real estate terminology and processes.

• Competence in managing escalations.

• Flexible work schedule is required.

• Demonstrated ability to work remotely as part of a team with minimal supervision is highly desired.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Supportive team culture and collaborative environment.