Technical Support Advisor, Polish

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Offer technical assistance to customers utilizing medical devices, including resolving device-related issues.

• Assist customers in understanding product functionality.

• Manage repair or replacement processes as necessary.

• Provide customer support alongside precise documentation.

• Adhere to compliance and support protocols.

⛳️ Requirements

• Proficiency in Polish at C2 level and English at C1 level.

• High School Diploma.

• Strong customer service skills.

• Proficient in technical support.

• Skills in handling complaints.

• Ability to troubleshoot effectively.

• Experience in a call center environment.

• Excellent communication skills.

• Strong problem-solving abilities.

• Professional experience is preferred but not mandatory.

🏝️ Benefits

• Attractive remuneration package contingent on experience, skills, and performance.

• Support and resources to help achieve full career potential.

• Performance-based bonus.

• Signing bonus offered.

• Monthly meal allowance based on days worked.

• Health insurance provided through Generali.

• Access to Multisport and/or Coolfit cards.

• Opportunity to utilize a learning platform.

• Remote working model available after onboarding requirements are completed.

• Relocation assistance for eligible EU candidates.

• Monthly accommodation allowance for the first 3 months.

• Support for flight, bus, or train transportation during relocation.

• And many more benefits!