Technical Success Manager – Central

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Establish trusted relationships with customer security and IT teams.

• Develop technical success plans to enhance platform adoption, minimize risks, and provide measurable value.

• Identify high-impact use cases that integrate the platform into routine security operations.

• Utilize product usage, engagement, and health metrics to uncover adoption gaps, underutilization, and risks to retention.

• Guide customers from deployment to active utilization, expediting Time-to-Value and minimizing handover challenges.

• Lead planning for mitigating technical obstacles, integration issues, operational shortcomings, and risks to customer health.

• Offer technical health insights to prepare for renewals, QBRs, growth discussions, and account strategies.

• Reveal technical opportunities that facilitate expansion, upselling, and cross-selling efforts in collaboration with Account Executives.

• Represent technical users within the organization by relaying product feedback, risks, and success criteria.

• Collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals teams.

⛳️ Requirements

• Minimum of 3 years of experience in a technical, customer-facing position, such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or a related role.

• Knowledge of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.

• Proven ability to drive adoption, enhance retention, realize technical value, and improve customer health.

• Skill in translating complex technical concepts into clear, actionable guidance for customers and internal teams.

• Comfort in engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

• Excellent communication, presentation, stakeholder management, and cross-functional collaboration abilities.

• Experience in security operations, SOC workflows, threat detection, or incident response scenarios is preferred.

• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is a plus.

🏝️ Benefits

• Commission structure with an 80/20 split.

• Opportunities for skills development, learning, and professional growth.

• Reasonable accommodations for qualified individuals with disabilities.