Director, Client Success – Radiology

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee client performance and ensure adherence to Client Success standards.

• Utilize KPI tools and analytics to manage, report, and provide insights on the performance and health of both internal and external clients.

• Mentor designated Managers in Client Success, guiding them in managing clients to meet or exceed expectations.

• Schedule and ensure regular face-to-face meetings with clients in collaboration with CRM.

• Proactively analyze client results to identify issues related to revenue cycle and client success.

• Collaborate with Operations, Business Services teams, and leadership to implement effective solutions.

• Address and resolve client concerns promptly.

• Support the implementation team and Manager of Client Success with new client and expansion implementations.

• Ensure compliance with relevant healthcare and security regulations, promoting staff adherence.

• Oversee, mentor, and facilitate the development of assigned Client Success colleagues.

• Undertake special projects and other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related field is preferred.

• Minimum of five years (5) experience in healthcare, revenue cycle management, or a related field.

• Basic understanding of medical billing and terminology.

• Ability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Capable of communicating effectively with diverse personalities in a tactful, mature, and professional manner.

• Flexibility to work within a collaborative and fast-paced environment.

• Commitment to delivering high-quality service excellence with exceptional attention to detail.

• Understanding and compliance with company policies and procedures are essential.

• Proven leadership and management skills to effectively manage, motivate, and set expectations with team members.

• Proficient in developing and delivering presentations.

• Strong knowledge in RCM, accounting, and/or finance.

• Excellent customer service and customer-facing skills.

• Strong judgment and problem-solving abilities.

• Exceptional oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making skills.

• Proficiency in Outlook and RCM software or equivalent workflow management software.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus in alignment with company policies.

• Referral bonus for recommending a friend.

• Reasonable accommodations for qualified individuals with disabilities.