Vice President, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Employer and Health Plan customer segments, including Implementation.

• Expand and assess systems, processes, and personnel to facilitate customer growth.

• Increase and manage revenue from the current portfolio of clients.

• Deliver exceptional service and communicate the impact of treatments and cost savings to clients.

• Cultivate and strengthen relationships with executives at major employer and health plan partners.

• Collaborate with clients on program objectives, KPIs, and Virta ROI.

• Supervise and mentor Client Success and Implementation managers.

• Enhance team efficiency and support organizational scaling.

• Propel account expansions and renewals; identify renewal risks and execute remediation strategies.

• Increase client size through product adoption and enhanced member engagement.

• Collaborate with Patient Marketing to promote access and best-practice implementation.

• Advocate for clients across Operations and Product teams.

• Improve customer and patient experiences, including launches, onboarding, enrollment, and billing.

• Define, develop, and oversee the Client Success team, processes, and infrastructure.

• In the first 90 days, familiarize yourself with the product and value proposition, understand the customer base, devise a growth strategy, build internal relationships, and connect with key clients.

⛳️ Requirements

• Over 15 years of experience in Commercial Leadership, particularly within healthcare, focusing on large employers and health plans.

• Proven track record of executing strategies to enhance revenue growth through expansion and account retention.

• Comprehensive understanding of the healthcare ecosystem and industry trends.

• Experience in scaling a Client Success organization and managing/mentoring growing teams.

• Background in managing and developing other leaders.

• Capacity to proactively address problems and initiate new projects.

• Strong leadership presence and management capabilities, alongside excellent communication, project leadership, and interpersonal skills.

• Flexibility to work cross-functionally within a dynamic, fast-paced organization.

• Established record of designing sustainable AI systems that address cross-functional challenges and yield measurable improvements in business efficiency.

• Ability to adhere to Virta’s security and privacy protocols for HIPAA-governed patient information.

• Legal authorization to work in the United States.

• Must not require employment visa sponsorship to work in the United States.

🏝️ Benefits

• Equity.

• Bonus.

• Remote-first work arrangement.

• Security and privacy training.

• Benefits information available on Virta’s Careers page.