Technical Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary post-sales contact, guiding customers through their Zero Trust journey.

• Assist customers in adopting and optimizing Zscaler's solutions to achieve their digital transformation goals.

• Cultivate and maintain relationships with key customer stakeholders and operational service managers.

• Establish and prioritize strategic alignment between customer objectives and Zscaler's aims.

• Provide technical advice, product knowledge, and best practices for integrating and operationalizing Zscaler solutions.

• Handle complex escalations and coordinate resolution efforts with both internal and external teams.

• Identify insights related to adoption and develop plans for risk mitigation.

• Collaborate with Zscaler teams to ensure ongoing customer success.

• Generate and disseminate intellectual capital, including best practice documentation and playbooks.

⛳️ Requirements

• Basic understanding of AI/ML technologies, with experience in leveraging, securing, or positioning AI-driven solutions for optimizing outcomes in your area of expertise.

• Over 3 years of experience in a customer-facing role, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.

• More than 3 years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.

• Technical proficiency with the capability to connect customer business challenges to the Zscaler portfolio for achieving desired business and security results.

• Excellent communication and presentation skills, with the ability to influence decisions both internally and externally.

• Preferred: Experience in advising customers on utilizing AI-driven security analytics and machine learning to proactively identify threats, assess risks, and enhance policy enforcement.

• Preferred: Experience within local government or the broader UK public sector, with an understanding of their methodologies and security needs.

• Preferred: Strong background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB.

🏝️ Benefits

• Various health plans.

• Time off plans for vacation and sick leave.

• Parental leave options.

• Retirement options.

• Education reimbursement.

• In-office perks.

• Hybrid working model.