Analista de Customer Success

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Actively manage your client portfolio while providing consultative support, ensuring adherence to established timelines.

• Conduct client onboarding in the Atlas tool(s).

• Guide clients towards success by sharing and assisting in the application of best practices for portal usage.

• Deliver dynamic training sessions and propose refresher training for clients as needed.

• Maintain accurate records of client interactions and update CRM systems with relevant information.

• Analyze data to suggest improvements in processes.

• Identify opportunities to enhance client engagement with the usage of services.

• Spot opportunities to increase revenue from the existing client base (expansion).

• Recognize potential churn risks and take preventive measures to mitigate them.

• Conduct quarterly success meetings with clients in your portfolio.

• Collaborate with internal teams, such as sales and product development, to ensure an exceptional client experience.

• Serve clients from North America and South America.

• Ensure commitment to portal usage, retention of current clients, and revenue growth through expansion opportunities.

⛳️ Requirements

• Experience in Customer Success.

• Enthusiasm for AI.

• Basic knowledge of Excel and PowerPoint.

• Strong communication skills and good writing abilities.

• Strong negotiation and analytical skills.

• Familiarity with SaaS products.

• Advanced/fluent English proficiency.

• Portuguese is a plus.

🏝️ Benefits

• Diet assistance.

• Health assistance.

• Home Office Voucher.

• Portuguese classes.

• Birthday Off on your birthday and your children's birthdays.

• Remote work opportunity.