Client Success Manager

This is a fully remote position, open to applicants in Florida, +7 more locations.

📋 Description

• Assist clients within the Managed Security Solutions (MSS) business unit.

• Clearly communicate complex technical results to both technical and non-technical clients, tailored to the audience.

• Onboard new clients, outlining both anticipated and unforeseen outcomes for requested services.

• Develop, manage, and support key performance indicators to gauge client satisfaction.

• Continuously measure client satisfaction KPIs.

• Collaborate with Optiv MSS Technical Teams under the guidance of the VCISOs to implement operational corrective actions addressing both tactical and systemic client satisfaction challenges.

• Provide briefings to new clients on operational execution and expected results.

• Engage in technical and tactical discussions regarding operational activities linked to cyber threat actor operations.

• Offer technical and product support for managed services.

• Deliver product knowledge and support to clients to promote renewals.

⛳️ Requirements

• Bachelor's degree in Cyber Security, Computer Science, Information Systems, or a related field preferred.

• CompTIA Security+ Certification or an equivalent cyber security certification preferred upon hire.

• Security+ or an equivalent cyber security certification required.

• Familiarity with various SIEM tools (Splunk, LogRhythm, QRadar, etc.).

• Understanding of the MITRE Attack Framework.

• Up-to-date knowledge of client success practices, security threats, solutions, tools, network technologies, and procedures.

• Excellent presentation and verbal communication abilities.

• A detail-oriented individual with a process-driven mindset, a strong sense of urgency, and effective organizational skills.

• Must demonstrate a high level of initiative, motivation, and problem-solving capabilities.

• Ability to translate intricate technical concepts into business risks and desired outcomes.

• Experience with cyber threat actor techniques, tactics, and procedures.

• Proficiency with Client Relationship Management (CRM) software such as Salesforce and ServiceNow.

• Experience collaborating with C-Suite executives, VPs, or Directors.

• Capacity to build and maintain trusted relationships with clients and colleagues.

• US-only eligibility.

🏝️ Benefits

• A company dedicated to its inclusive values through its Employee Resource Groups.

• Work/life balance.

• Access to professional training resources.

• Opportunities for creative problem-solving and the chance to engage in unique, complex projects.

• Volunteer opportunities through “Optiv Chips In.”

• The necessary technology and capacity to work productively from home or remotely (where applicable).