Technical Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist customers in navigating their Zero Trust journey as the primary post-sales contact.

• Support customers in adopting and maximizing Zscaler solutions to achieve their digital transformation goals.

• Cultivate and maintain relationships with key customer stakeholders and operational service owners.

• Establish and prioritize strategic alignment between customer objectives and Zscaler's goals.

• Offer technical guidance, product knowledge, and best practices for integrating and operationalizing Zscaler solutions.

• Handle complex escalations and coordinate resolutions with both internal and external teams.

• Identify insights on adoption and formulate risk mitigation strategies.

• Collaborate with Zscaler teams to ensure the long-term success of customers.

• Create and disseminate intellectual resources, including best practice guides and playbooks.

• Report to the Manager of Technical Success Management within the Customer Success department.

⛳️ Requirements

• Native or bilingual proficiency in the German language.

• Basic understanding of AI/ML technologies and experience in leveraging, securing, or positioning AI-driven solutions within your area of expertise.

• Over 3 years of experience in a customer-facing position such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.

• More than 3 years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.

• Familiarity with ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS.

• Excellent communication and presentation skills, with the capability to influence both internal and external decisions.

• Experience in advising customers on AI-powered security analytics and machine learning (preferred).

• Background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB (preferred).

🏝️ Benefits

• A variety of health plan options.

• Time off plans for vacation and sick leave.

• Options for parental leave.

• Retirement plan options.

• Education reimbursement programs.

• In-office perks and amenities.

• Inclusive benefits for employees and their families.

• Reasonable accommodations or adjustments during the recruiting process.