Technical Success Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Take charge of customer adoption, onboarding, and ongoing success.

• Track and document adoption metrics and success stories.

• Spearhead the adoption, optimization, and integration of New Relic products within clients' business frameworks.

• Collaborate with Sales to uncover revenue opportunities through upselling services and renewing contracts.

• Provide assistance with new product features and relay customer feedback to product management and engineering teams.

• Maintain an in-depth understanding of customers' businesses and their technical infrastructures.

• Conduct interactive product demonstrations for varied audiences and address technical inquiries in real-time.

• Manage technical customer relationships and resolve technical issues promptly.

• Travel as necessary in this field-based position, with numerous travel opportunities available.

⛳️ Requirements

• A minimum of 3 years of pre-sales or post-sales experience in the software industry.

• At least 2 years of proven pre-sales or post-sales experience with enterprise clients.

• Familiarity with or a keen interest in cloud technologies such as Linux Hosts, Kubernetes, containers, microservices, DevOps, and CI/CD.

• A strong technical foundation paired with a sales/customer-focused orientation.

• A willingness to learn new technologies.

• Interest in or prior experience with performance monitoring tools.

• Ability to keep project plans and documentation current.

• Proficiency in English.

• Visa sponsorship is not offered.

• Must complete identity verification and eligibility to work documentation.

• A criminal background check is required.

• Familiarity with one or more programming languages—Java, .NET, Ruby, C, Python, Node.js, or Golang—is a plus.

• Experience with iOS and Android mobile device platforms and architectures is an added advantage.

• A Bachelor's degree in Engineering/Computer Science or an equivalent qualification is desirable.

🏝️ Benefits

• Healthcare.

• Dental coverage.

• Vision insurance.

• Parental leave and planning support.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time-off policies.

• 11 paid holidays.

• Time off for volunteering.

• Additional competitive benefits.

• Flexible workforce model options, including fully office-based, fully remote, or hybrid work environments.