Technical Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Facilitate outcome-driven engagements with JFrog customers within the DACH region

• Accelerate the adoption of JFrog products and the realization of their value

• Identify expansion opportunities by analyzing customer use cases

• Strengthen customer loyalty

• Serve as a trusted advisor to the customer

• Concentrate on customer interactions, lifetime value, and NPS/CSAT metrics

• Aid customers in adopting and implementing plans for integrating the JFrog Platform

• Support the JFrog Sales team by aligning the platform with the customers' strategic goals

• Design and deliver customer projects within established timelines

• Collaborate with Solution Engineering and Professional Services teams to ensure successful project completion

• Oversee customer health and brand perception as a Platform Health Expert

• Convey technical knowledge, operational excellence, and best practices for the platform

• Act as the initial point of escalation

• Acquire a comprehensive understanding of the JFrog Platform, including its value proposition, sales messaging, and reporting

• Plan and implement customer success journeys

• Maintain ongoing communication and professional relationships with customers

⛳️ Requirements

• Residency in Germany is a must

• Bachelor’s or Master’s Degree in Technology or Business/Management

• 7+ years of professional experience, ideally in customer success management, relationship management, delivery management, consulting, or enterprise delivery

• 3+ years of experience in the software industry, particularly in SaaS companies

• Capability to effectively communicate with customers and regional teams/leadership

• Proficiency in delivering technical presentations

• Flexibility in working hours to accommodate a global presence

• Occasional travel required to meet customers in person in the DACH region

• Native German speaker — required (read/write/speak)

• Fluent in English — required (read/write/speak)

🏝️ Benefits

• Referral bonus of 2,000 (currency not specified)

• Work fully remotely

• Flexible working hours to support global presence