Technical Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a post-sale technical consultant for a designated group of Blackboard clients

• Offer extensive technical and systems knowledge across Blackboard Learn and associated platforms

• Guide and facilitate customer interactions that necessitate advanced technical expertise

• Assist with technical projects and initiatives

• Provide support for complex support escalations and reviews of known issues

• Convert product updates, technical modifications, and known challenges into clear instructions for customers

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience

• At least 6 years of hands-on technical experience in administering, managing, and/or supporting Blackboard or a similar Learning Management System

• Outstanding interpersonal abilities

• Professional demeanor and executive presence

• Capability to manage challenging situations independently

• Excellent communication skills

• Strong skills in project management and process development

• Technologically adept, familiar with external platforms related to Blackboard products

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Opportunities for professional development