Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as a crucial point of contact and a reliable resource for customer operations.

• Collaborate with partner distributors and internal subject matter experts at AutoStore to effectively support customer operational objectives.

• Work alongside internal and external stakeholders to guarantee successful implementations, onboarding, and adoption of solutions.

• Exhibit a comprehensive understanding of customer business objectives and their daily and holistic needs.

• Actively monitor customer operational performance and offer recommendations to enhance operations.

• Cultivate and leverage customer relationships to proactively boost upsell opportunities.

• Represent customers' needs within internal teams.

⛳️ Requirements

• At least 2 years of experience in managing stakeholder relationships.

• Relevant experience in the industry focusing on customer success or account management.

• A growth mindset, demonstrating the ability to influence and establish strong, collaborative relationships at all levels.

• Proven skills in troubleshooting, problem-solving, and thriving in a "win as a team" environment.

• Time management skills that come naturally, with a structured approach to organizing tasks and priorities.

• Technical proficiency.

• Understanding of technical aspects along with the ability to articulate solution recommendations and possess analytical competency.

🏝️ Benefits

• Health insurance.

• Generous pension plan.

• 1 hour per week of paid exercise.