Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a portfolio of n8n enterprise clients, serving as the main post-sales partner throughout onboarding, adoption, and renewal processes.

• Facilitate customer kickoffs and success planning, aligning stakeholders on objectives, timelines, responsibilities, and measurable outcomes.

• Drive onboarding and enablement for both technical and business audiences, speeding up time-to-value and resolving implementation obstacles.

• Create a robust operational cadence (health checks, executive syncs, QBRs), utilizing customer data and adoption insights to inform priorities and decisions.

• Track customer health and product usage signals to proactively identify risks, manage escalations, and maintain alignment among stakeholders.

• Quantify and convey business value throughout the customer lifecycle, constructing ROI narratives linked to adoption, efficiency improvements, and business impact.

• Spot and advance expansion opportunities (upsell/cross-sell), collaborating with Account Executives on account strategies that promote customer growth.

• Collaborate closely with Support, Solutions Engineering, and Product teams to swiftly resolve issues and deliver a seamless customer experience.

• Offer structured, actionable feedback to Product and Engineering, representing customer needs and assisting in shaping roadmap priorities.

⛳️ Requirements

• Enterprise Customer Success experience: You have managed a portfolio of enterprise SaaS customers and can confidently oversee kickoffs, onboardings, stakeholder alignment, and QBRs from start to finish.

• Value & outcomes mindset: You are adept at translating product usage into measurable business outcomes, ROI, and narratives suitable for executives.

• Technical fluency: You can engage credibly with IT and engineering stakeholders on topics such as APIs, integrations, authentication, environments, and automation architecture—and know when to escalate issues.

• Commercial acumen: You have experience supporting renewals and expansion opportunities (upsell/cross-sell), with a proven track record of driving retention and growth outcomes.

• Operational rigor: You maintain a structured operational cadence, effectively manage competing priorities, and keep stakeholders aligned with solid follow-through.

• Clear, high-trust communication: You communicate effectively with both technical builders and executive stakeholders, and you are recognized for building durable customer relationships.

• Cross-functional leadership: You collaborate effectively with Sales, Support, Solutions Engineering, and Product teams to remove obstacles for customers and enhance the customer journey.

• Builder mindset in ambiguity: You thrive in dynamic environments, take ownership, and enjoy creating processes as the company scales.

• Nice-to-haves: Automation + AI curiosity: You have experience using automation, AI tools, or workflow platforms and can offer ideas that enhance customer value realization.

• Startup/scale-up experience: You have worked in high-growth settings and enjoy 'building the plane while flying it.'

• Multi-region collaboration experience: You have engaged with distributed teams and enterprise stakeholders across various US time zones or globally.

• Technical or STEM education: You possess a degree or equivalent experience in a technical field, such as Computer Science, Engineering, or a related discipline.

• Familiarity with n8n or similar platforms: Experience with workflow automation, integration, or iPaaS platforms will facilitate a quicker ramp-up.

🏝️ Benefits

• Competitive compensation 💸 – We provide fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we genuinely mean it—you will receive a share of n8n through equity.

• Work/life balance 🏖️ – We work diligently but also ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays based on your location.

• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

• Europe: We offer benefits in accordance with local country norms.*

• US: Multiple low-premium, low-deductible medical plans covering individuals and families—plus a no-cost premium HDHP option with a pre-funded HSA—along with dental and vision coverage.

• Future planning 💰 –

• Europe: We provide pension contributions according to local country norms.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

• Europe: We offer benefits in line with local country norms.*

• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We hire rising stars who grow with us! You will receive €1K (or equivalent) each year to invest in courses, books, events, or coaching to enhance your skills.

• A passionate team 🤩 – We take pride in our product, demonstrated through regular hackathons where we see who can create the most impressive projects with it!

• Remote-first 🌏 – Our team operates remotely across Europe, with regular off-sites for team bonding. Some roles, such as sales in the US, are hybrid—please refer to the job description.

• Giving back 🤝 – We are strong advocates of open source, and you will receive $100 per month to support projects that matter to you.

• AI enablement 🤖 – We believe in working smarter—everyone is provided with an unlimited AI budget to explore and utilize the best tools to enhance productivity and creativity.

• Transparency 🙏 – We maintain open communication about what everyone is working on and how the company is performing—the whole picture.