Customer Success Manager

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Take charge of ensuring post-sale success and satisfaction for around 10 medium to enterprise-level accounts.

• Oversee a portfolio consisting of 10 medium and large accounts by creating strategic implementation frameworks and advising leadership on best practices for integrating the product.

• Facilitate customer interactions, including monthly and quarterly business reviews and workshops, to set clear objectives and showcase Pearl’s value.

• Collaborate with provider leadership to redesign clinical and administrative workflows.

• Evaluate performance data to pinpoint cost drivers and work alongside provider partners to formulate effective strategies for referrals and care management.

⛳️ Requirements

• A Bachelor’s degree or equivalent professional experience.

• At least 4 years of experience in a provider-facing capacity such as Customer Success or Enterprise Relationship Management.

• Familiarity with value-based care.

• Proven experience in preparing and delivering presentations to clinical staff and executive leadership.

• A demonstrated ability to cultivate strong relationships, proactively address issues, and ensure an outstanding customer experience.

• Openness to travel up to 25% for essential in-person customer meetings.

🏝️ Benefits

• Competitive benefits package. Details at __pearlhealth.com/careers__