Applied AI Specialist – Commercial Customer Success

This is a fully remote position, open to applicants in Alaska, +11 more states.

📋 Description

• Design, construct, test, deploy, and sustain AI agent solutions.

• Take ownership of the entire lifecycle from the initial prompt to production.

• Continuously update agents as products progress and new insights are gained.

• Monitor the performance and accuracy of AI agents operating in production.

• Collaborate with Customer Success teams to comprehend workflows and identify pain points.

• Establish success metrics and develop evaluation frameworks for agent performance.

⛳️ Requirements

• Practical experience in building and maintaining production LLM-based agents or automation solutions.

• Proficiency in Python and a proven ability to integrate AI with external systems, including CRMs, APIs, customer data, and operational tools.

• The ability to define success criteria prior to starting any build — along with an evaluation framework that identifies issues before they affect users.

• A sincere curiosity about Customer Success workflows and customer challenges, beyond just the technical aspects.

• Intellectual honesty regarding the capabilities and limitations of AI — paired with the insight to create appropriate guardrails and fallback options.

• Over 3 years of experience in software engineering or a technical role, including at least 1 year of hands-on work with LLMs or AI agents in a production setting.

• Experience in a B2B SaaS environment.

🏝️ Benefits

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health coverage and parental leave options.

• Performance-based bonuses and variable compensation.

• Equity in a rapidly growing public company.