Technical Solutions Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as a reliable technical consultant for Dropbox clients, partners, and Direct Sales and Channel teams in Japan and Korea.

• Oversee technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept.

• Convert intricate technical requirements into straightforward business outcomes.

• Assist in strategic opportunities from the initial discovery phase through to post-sales transition.

• Enhance the technical expertise of the partner ecosystem.

• Create secure and scalable solutions across Dropbox products, add-ons, and third-party integrations.

• Provide guidance to customers and partners on APIs, integrations, migration strategies, deployment methods, and solution management and security.

• Foster technical relationships with IT, Security, Engineering, Operations, business leadership, and executive stakeholders.

• Resolve technical objections and address risk considerations.

• Develop customized workflows and solutions that support measurable customer outcomes.

• Empower Sales, Customer Success, service delivery partners, and channel partners through technical training, demonstrations, and reusable content.

• Represent the customer's perspective to Product teams and leadership.

• Engage in customer meetings, partner interactions, conferences, and industry events.

⛳️ Requirements

• Proven experience in a customer-facing technical pre-sales capacity within B2B SaaS or cloud technology.

• In-depth knowledge of SaaS applications, cloud and on-premises integrations, APIs, identity and access management, and enterprise security concepts.

• Experience in leading technical discovery, product demonstrations, solution workshops, security discussions, pilots, or proofs of concept.

• Ability to distill complex technical information into clear business outcomes and communicate effectively with technical, business, and executive audiences.

• Experience in supporting AI-enabled solutions and enterprise security requirements.

• Strong judgment regarding data privacy, output validation, customer confidentiality, and the responsible use of AI.

• Professional fluency in Japanese and Korean, with business-level proficiency in English.

• Capability to lead customer-facing technical discussions, demonstrations, presentations, and written communications in Japanese and Korean.

• Ability to collaborate in English with global teams through meetings, documentation, and internal communications.

• Readiness and ability to travel throughout Japan and Korea, with occasional travel elsewhere in the APJ region.

• Preferred: experience with collaboration, content management, cloud storage, productivity, AI, or digital workplace platforms.

• Preferred: experience in supporting channel partners, service delivery partners, or partner-led sales initiatives.

• Preferred: experience with enterprise migrations, API-led integrations, security assessments, or complex technical procurement.

• Preferred: familiarity with enterprise technology clients and partner ecosystems in Japan and Korea.

• Preferred: relevant cloud, security, identity, or technical architecture certifications.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work arrangements to promote work-life balance.

• A vibrant and inclusive company culture.

• Competitive salary and performance-based incentives.