Technical Software Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Handle, process, assess, and address incoming technical queries from customers, along with technical requests from other departments.

• Manage bug tracking and change request (CR) applications, as well as maintain the support database.

• Aid customers with necessary configurations, including log file analysis, technical setups, and user rights administration.

• Act as the primary contact for 1st-level user support colleagues concerning technical inquiries and issues faced by customers.

• Offer support for the Lexolution and Winsolvenz products.

• Work collaboratively with the support team focused on insolvency administration and legal firm management software.

⛳️ Requirements

• Completed training as a network, IT, or systems administrator, IT specialist, or a similar background.

• Relevant professional experience in technical customer support, systems administration, or a related position.

• Solid understanding of Windows-based client-server environments.

• Initial familiarity with AI tools such as Microsoft Copilot, Claude, or ChatGPT.

• Ideally, possess good knowledge of SQL databases.

• Strong enthusiasm for IT environments coupled with a solid technical aptitude.

• Quick learner with a desire to engage with new topics efficiently.

• Excellent proficiency in both written and spoken German and English.

🏝️ Benefits

• Annual training budget and clearly defined career advancement paths.

• Bonus for employee referrals.

• Bicycle leasing option available.

• Subsidy for public transportation costs.

• Opportunity for a workation of up to 30 days per year within the EU.

• Financial support for computer glasses.

• Tax-free non-cash benefits available.

• Participation in events and company celebrations (such as summer parties and annual kick-offs).

• Flexible working arrangements (including hybrid, remote, and part-time options).

• English courses available for all levels of proficiency.

• Opportunity to work from anywhere or in an innovative work environment.

• Commitment to continuous learning and development.

• A supportive working atmosphere.