Technical Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate scoping sessions, validate requirements, and create feasible project plans.

• Oversee integration and data projects from start to finish.

• Guarantee timely delivery of projects with high quality standards.

• Convert intricate technical concepts into actionable, client-oriented advice.

• Establish trust-based relationships with clients.

• Implement and manage data imports, exports, and system integrations utilizing Absorb’s technical toolkit.

• Assist in the deployment and support of integrations, including RESTful APIs, SSO, CRM/HRIS connections, and ready-made integration packages.

• Diagnose and resolve data-related issues.

• Provide guidance to clients on data modeling, validation, governance, and best practices for integration design.

• Add technical insights to discussions regarding BI and analytics.

• Mentor members of the Technical Services Specialist I team.

• Act as a subject matter expert for complex or prominent integration projects.

• Lead or participate in improvements related to processes, documentation, and client experience.

• Collaborate with Product, Technical Support, Client Success, Engineering, and other teams to address technical and data-related challenges.

⛳️ Requirements

• At least 2+ years of experience in implementing integration or data solutions for a SaaS platform or a comparable technical position.

• Proven success in a client-facing technical capacity.

• Strong grasp of data models, validation, transformation, and system-to-system integration principles.

• Capability to analyze and convert complex business requirements into straightforward technical strategies and suggestions.

• Demonstrated ability to manage multiple projects while upholding high documentation and service standards.

• Ability to work independently while effectively collaborating across teams.

• Familiarity with AI tools and agents.

• Preferred experience with Zendesk, JIRA, Confluence, and similar operational tools.

• Preferred experience with APIs, SSO (SAML/OAuth/OIDC), and SQL.

• Familiarity with CRM and HRIS connectors such as Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday is preferred.

• Exposure to BI tools like PowerBI, Sisense, or Snowflake is preferred.

• Proficiency in French or Spanish as a second language is an asset.

• Must successfully complete a pre-employment background check, including a criminal record examination.

• Must provide proof of legal eligibility to work in the country applied to without sponsorship.

🏝️ Benefits

• Fully remote-first work with flexible working arrangements.

• Comprehensive health and wellness benefits.

• Retirement savings programs.

• Eligibility for two different bonus plans.

• Generous time-off policies.

• Extensive medical and dental benefits based on the country of residence.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Opportunities for career growth and internal mobility.

• Employee-driven diversity, equity, and inclusion programs.