Technical Services Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate scoping sessions, validate requirements, and create feasible project plans.

• Oversee integration and data projects from start to finish.

• Simplify intricate technical concepts into understandable advice for clients.

• Establish trustworthy relationships with clients.

• Implement and manage data imports, exports, and system integrations utilizing Absorb's technical toolkit.

• Provide support and deploy RESTful APIs, Single Sign-On, CRM/HRIS, and ready-made integrations.

• Address data issues and offer guidance on data modeling, validation, governance, and integration design.

• Contribute technical knowledge to discussions on BI and analytics.

• Mentor team members of the Technical Services Specialist I group.

• Act as a subject matter expert for intricate or high-profile integration projects.

• Lead or assist in enhancing processes, documentation, and client experiences.

• Collaborate with Product, Technical Support, Client Success, Engineering, and other teams.

• Provide support to clients of Absorb Software, a global AI-driven learning platform provider.

⛳️ Requirements

• At least 2+ years of experience in implementing integration or data solutions for a SaaS platform or a similar technical position.

• Proven success in a client-facing technical role.

• Solid understanding of data models, validation, transformation, and system-to-system integration concepts.

• Capability to convert complex business requirements into technical strategies and recommendations.

• Proficient in managing multiple projects while upholding documentation and service standards.

• Ability to work autonomously as well as collaborate with various teams.

• Knowledge of AI tools and agents.

• Familiarity with operational tools such as Zendesk, JIRA, Confluence, and others is preferred.

• Experience with APIs, SSO (SAML/OAuth/OIDC), and SQL is preferred.

• Knowledge of CRM and HRIS connectors like Salesforce, ADP, UKG Pro, BambooHR, Dayforce, and Workday is preferred.

• Experience with BI tools such as PowerBI, Sisense, or Snowflake is preferred.

• Proficiency in French or Spanish as a second language is an advantage.

• Must successfully complete pre-employment background screening, including a criminal record check.

• Must provide proof of legal eligibility to work in the applied country without sponsorship.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements.

• Extensive health and wellness benefits.

• Retirement savings programs available.

• Eligibility for two distinct bonus plans.

• Generous paid time off.

• Comprehensive medical and dental benefits based on geographic location.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Opportunities for career growth and internal mobility.

• Employee-led DE&I initiatives.

• Accessibility accommodations during the recruitment process.

• Option to opt-out of interview recording without affecting candidacy.