Technical Service Technician – South Spain

This is a fully remote position, open to applicants in Spain.

📋 Description

• Execute advanced repairs, preventative maintenance, installation, qualification, troubleshooting, and calibration for laboratory equipment and instruments.

• Identify and resolve complex technical issues.

• Offer technical support and training to customers regarding equipment operation and maintenance.

• Act as the primary customer contact for technical and service-related inquiries.

• Provide support to customers throughout Southern Spain.

• Prepare and set up equipment, including electrical connections, tubing connections, and software configuration.

• Deliver technical support via telephone and remote means.

• Oversee technical support administration, spare parts inventory, stock management, exchanges, ordering, and materials.

• Ensure prompt and effective responses to customer requirements.

• Cultivate and maintain customer relationships within the designated territory.

• Monitor maintenance contracts and ensure compliance with service levels.

• Keep precise service documentation and reporting.

• Address incidents in accordance with ISO standards and established procedures.

• Adhere to technical service processes, safety protocols, and risk prevention measures.

• Contribute to continuous improvement initiatives and the implementation of new policies.

• Identify service opportunities and relay customer needs to internal stakeholders.

⛳️ Requirements

• A technical qualification in Electronics, Electrical Engineering, Electromechanics, Biomedical Engineering, Industrial Maintenance, or a related discipline.

• A minimum of 3-5 years of experience in field service, maintenance, or a technical service position.

• Proficiency in the installation, maintenance, troubleshooting, and repair of technical or laboratory equipment.

• Excellent customer-facing and communication abilities.

• Capability to work independently and manage a substantial territory autonomously.

• Commercial awareness with the ability to recognize customer service opportunities.

• Fluent in Spanish (both written and spoken).

• Working proficiency in English for technical documentation, training, and communication with international teams.

• Willingness to travel extensively within the assigned territory.

• Experience in servicing laboratory, scientific, pharmaceutical, or medical equipment.

• Background in equipment qualification, calibration, or validation activities.

• Familiarity with refrigeration systems, incubators, centrifuges, autoclaves, spectrophotometers, HPLC systems, or similar laboratory equipment.

• Experience working with pharmaceutical, biotech, academic, or industrial laboratory clients.

• Knowledge of SAP C4C (Cloud for Customer) or similar CRM/Field Service Management systems is preferred.

• A customer-centric approach.

• Strong troubleshooting and problem-solving capabilities.

• Independent and self-motivated.

• Trustworthy and dependable.

• Outstanding communication skills.

• Ability to forge long-term customer relationships.

• Strong organizational and territory management skills.

🏝️ Benefits

• Annual bonus potential through the company's incentive plan (ICP).

• Company car with permission for personal use.

• Fuel card.

• Meal vouchers.

• Private health insurance.

• All hotel and travel expenses covered during business trips.

• Daily allowances (per diem) when applicable.

• Home-based position offering a high degree of autonomy and flexibility.

• Comprehensive onboarding and product training.

• Opportunity to work with leading laboratory and scientific equipment.

• Career development prospects within a global life sciences organization.

• Collaborative and international work environment.