Space Surveillance Field Technician

This is a fully remote position, open to applicants in Australia, +2 more countries.

📋 Description

• Oversee the health and performance of deployed Global Sensor Network systems during designated business hours

• Identify hardware, software, networking, electrical, mechanical, and system-level problems utilizing remote tools, logs, telemetry, documentation, and operational data

• Interpret remote system behavior to assess likely physical field conditions and determine appropriate corrective actions

• Record troubleshooting activities, system status, unresolved issues, and suggested next steps for timezone handoffs

• Refer complex or recurring issues to engineering teams and assist with root-cause analysis

• Conduct system health checks, apply software and firmware updates, perform preventative maintenance, and execute corrective actions

• Aid in the installation, integration, alignment, calibration, testing, maintenance, and repair of GSN hardware and software in the field

• Support global deployments and independently assist sites in Australia and New Zealand once fully trained

• Ensure that installation and maintenance tasks comply with engineering documentation, safety standards, and operational requirements

• Keep inventory and asset records up to date and facilitate equipment movement

• Manage equipment pickup, packaging, shipping, receiving, and tracking of shipments

• Maintain technical documentation, troubleshooting procedures, maintenance logs, and installation outcomes

• Provide operational insights to engineering teams to enhance reliability and support processes

• Contribute to the development of training materials and promote knowledge-sharing within the global operations team

• Execute additional operational support tasks as necessary

⛳️ Requirements

• Minimum of 3 years of experience in supporting optical, electrical, robotic, automated, technical field, or similarly complex systems, OR a bachelor's degree in computer science, engineering, or a related technical field

• Strong technical troubleshooting and problem-solving capabilities across mechanical, electrical, computer, networking, or integrated systems

• Ability to link remote diagnostic data, logs, alerts, and system behavior to physical equipment and field scenarios

• Exceptional written and verbal communication skills for documenting technical issues, troubleshooting procedures, results, and handoffs

• Competence to work independently and escalate issues when necessary

• Familiarity with Linux and cloud application tools

• Proficiency in reading and interpreting technical documentation, schematics, drawings, and system diagrams

• Basic skills in using spreadsheets and maintaining operational records, including inventory or asset tracking

• Capability to manage shipping, receiving, and equipment logistics

• Willingness and ability to travel domestically and internationally, generally up to about 25% of the time

• Capability to lift up to 50 lbs.

• Ability to work for extended periods in varying outdoor temperatures

• Must meet applicable security, background, and customer-site access requirements

• If required, eligibility to obtain and sustain the relevant Australian Government security clearance

🏝️ Benefits

• Equity

• Equal employment opportunity employer