Technical Service Supervisor

This is a fully remote position, open to applicants in Alabama, +36 more states.

📋 Description

• Oversee and organize the daily operations of technical service representatives.

• Manage the activities of technical service representatives, which includes monitoring attendance, scheduling, conducting staff meetings, and evaluating performance.

• Analyze technical operations and report on trends and requirements.

• Develop new or revised technical data sheets and advisories/documents.

• Offer technical assistance to architects, contractors, and distributors regarding material selection and installation procedures.

• Review and prepare technical documentation, architectural details, and specifications.

• Supervise the investigation and resolution of customer service and product complaints.

• Coordinate incoming requests for technical services and training with sales and field technical representatives.

• Follow up on inquiries from field representatives and distributors for telephone communication with contractors and architects.

• Coordinate and engage in job site assistance.

• Represent the technical department in management meetings and ISO quality system/management reviews.

• Review and authorize technical literature and data sheets.

• Coordinate technical service NAPs.

• Conduct audits of the technical service department at satellite facilities as necessary.

• Write technical service articles and tips for newsletters and industry publications.

• Perform other related duties and take on assigned responsibilities.

⛳️ Requirements

• A minimum of 7 years of experience in the construction industry.

• At least 3 years of experience in technical support for building materials or products.

• Strong supervisory and management abilities.

• Exceptional interpersonal, written, and verbal communication skills.

• Knowledge of architecture and construction methodologies.

• Comprehensive understanding of the LATICRETE product line, its applications, construction practices, and materials.

• Proficiency in a second language is preferred.

• Physical capability to lift and carry weights of up to 50 pounds on a frequent basis.

• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook.

• Intermediate knowledge and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand are preferred.

• Ability to work collaboratively, maintaining a positive and cooperative attitude with all LATICRETE employees and customers.

• An Associate's Degree or equivalent work experience is required.

• Willingness to travel: 25%.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision insurance.

• 401k plan.

• Tuition reimbursement program.

• 13 paid holidays in addition to paid vacation and sick leave.

• Flexible spending options.

• Life Insurance, AD&D, and Supplemental Insurance.