Technical Service Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Offer technical guidance and support to Axalta and/or clients concerning the application of Axalta products in the Baden-Württemberg/Southern Germany area.

• Adhere to and enforce site Environmental, Health, and Safety (EHS) regulations.

• Assist in the optimal definition of application and process parameters for utilizing Axalta products.

• Address complex inquiries and concerns related to products and/or process issues.

• Examine product data and create proposals aimed at quality enhancement.

• Collaborate closely with Axalta and customer technical and production teams to ensure superior product quality.

• Generate precise technical reports promptly.

• Oversee material inventories and initiate purchase orders.

• Compile forecasting and demand-planning data.

• Evaluate and adjust product characteristics such as viscosity and pH levels.

• Review, coordinate, and modify application parameters.

• Track quality metrics for painted components, including surface appearance, gloss levels, and color measurements.

• Represent Axalta in technical discussions and meetings with customers.

• Investigate product defects and document quality incidents.

• Assist in the rollout of new Axalta products, including comprehensive documentation.

• Address and resolve defects or quality deviations in collaboration with technical contacts.

• Prepare data for demand planning.

• Undertake other reasonable duties and responsibilities as required.

⛳️ Requirements

• Familiarity with Environmental, Health, and Safety (EHS) regulations.

• Understanding of Axalta products and their application techniques.

• Knowledge of key measurement systems, including Wave Scan, color positioning, gloss levels, and hardness.

• Experience in problem-solving and conducting root cause analysis.

• Proven experience in managing color adjustments.

• Strong verbal and written communication skills across all levels of the customer organization.

• Self-driven individual with a demonstrated ability to work effectively within a team.

• Proficient in written and spoken German.

• Good proficiency in written and spoken English.

🏝️ Benefits

• Innovative solutions and technologies in the coatings industry.

• Opportunity to engage with Axalta’s global portfolio of brands and technologies.

• Human oversight and review throughout the recruitment and selection process.