Technical Quality Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Maintain and provide comprehensive product information, including customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, and religious certifications.

• Complete various customer questionnaires and surveys.

• Coordinate customer audits and manage the NDA process.

• Populate portal platforms with accurate quality information.

• Issue or approve ongoing guarantees, quality agreements, special customer quality or shipping requirements, and quality statements.

• Issue or approve quality certifications for regulatory compliance, GMO status, and potential product impurities.

• Assist in resolving quality complaints from customers.

• Manage the disposition of returned and rejected products.

• Review and address customer claims related to quality issues.

• Negotiate specification discrepancies with customers.

• Approve changes to process and product specifications.

• Facilitate and review customer notifications pertaining to change management.

• Collaborate closely with Sales, Product Management, Science and Innovation, Technical Service, and Customer Service on customer/product matters.

• Serve as a backup for other members of the Technical Quality team.

• Document internal metrics.

• Adhere to Service Level Agreements for portals, document/packet requests, metrics, and customer excellence.

• Develop expertise in assigned product lines.

• Execute, maintain, and enhance EHSQS standards and requirements.

• Engage in the Company’s EHSQS program, including training and audits.

• Report near misses or unsafe acts.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or relevant experience, ideally in a business or science-related field.

• Three to five years of experience in customer service, manufacturing, or related commercial functions.

• Proficiency with Microsoft Excel, and Nitro/Adobe software.

• Strong attention to detail.

• Effective problem-solving skills.

• Self-motivated individual.

• Preferred experience with SAP and Tate & Lyle contracting processes.

• Desired experience in Laboratory, GMP, HACCP, Quality, and Manufacturing.

• Knowledge of Tate & Lyle products and their applications is preferred.

• Experience with SharePoint, Salesforce, TraceGains, and SAP is advantageous.

• Capability to perform, maintain, and enhance EHSQS standards and requirements.

• Ability to participate in the Company’s EHSQS program, including training and audits.

• Ability to report near misses or unsafe acts.

🏝️ Benefits

• Coverage for Medical, Dental, and Vision.

• Paid time off package, including vacation and sick leave.

• 16 weeks of paid parental leave.

• 401K plan with company matching.

• Company-paid life insurance.

• Lifestyle Spending Account.

• Identity Theft protection.

• Employee Assistance Program.

• Telemedicine services.

• Participation in Employee Resource Groups (ERGs).