Technical Project Manager – CRM

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the primary point of contact for incoming CRM/Salesforce requests and projects from various departments within JED.

• Organize, schedule, and lead meetings for scoping and requirements gathering.

• Collect requirements and convert them into user stories, acceptance criteria, and tasks.

• Determine when requests are considered “completed” and “ready for work” prior to handing off to the delivery team.

• Clearly communicate scope and timeline constraints while managing stakeholder expectations.

• Conduct weekly departmental office hours to identify dependencies, deadlines, and resource conflicts.

• Oversee project tracking, sequencing, status updates, and the Asana delivery board.

• Participate in daily standups, backlog refinement sessions, and sprint planning.

• Coordinate the transition between requirements definition and technical implementation.

• Monitor and report on growth metrics associated with CRM initiatives, including donor growth, campaign effectiveness, and fundraising pipeline progress.

• Take ownership of the intake, requirements definition, and stakeholder management processes within JED’s CRM/Salesforce environment.

• Collaborate closely with the CRM Strategy & Operations Lead, the Salesforce Administration team, and relevant department stakeholders, particularly ACE.

• Report directly to the SVP, Chief Technology Officer.

⛳️ Requirements

• Highly knowledgeable in Salesforce, including its functionalities, limitations, and standard configurations.

• Prior hands-on experience with Salesforce is strongly preferred.

• Proven background in fundraising, development, or philanthropy.

• 3–5 years of experience in project management or business analysis within a Salesforce, CRM, or nonprofit fundraising/development setting.

• Experience in managing technology or CRM projects from initial intake to final delivery.

• Proficiency in gathering requirements and defining acceptance criteria.

• Skilled in managing stakeholder expectations effectively.

• Experience in tracking and reporting growth metrics related to CRM data.

• Exceptional communication skills with the ability to maintain boundaries amidst competing stakeholder demands.

• Strong organizational abilities.

• Comfortable using Asana or similar project management tools.

• Ability to work independently while collaborating with a technical delivery team.

• Project management certification such as PMP or CAPM is preferred.

• Salesforce certification such as Administrator or Business Analyst is preferred.

• Experience in a nonprofit development or fundraising department is preferred.

• Familiarity with Google Workspace, Slack, and Gearset is preferred.

🏝️ Benefits

• Fully remote work arrangement.