Technical Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of infrastructure changes, including migrations and decommissions of data centers, upgrades to networks and firewalls, disaster recovery testing, transitions of security platforms, and ensuring readiness for audits and compliance.

• Plan, execute, and report on multiple infrastructure and TechOps projects across North America.

• Act as the North America lead for workstreams involved in global infrastructure modernization initiatives.

• Guide projects from the initial scoping and planning stages through execution, cutover, delivery, and post-implementation analysis.

• Establish the scope, objectives, milestones, and deliverables in collaboration with engineering, architecture, InfoSec, Finance, and business stakeholders.

• Manage project modifications through a structured change control process.

• Organize and oversee change windows, cutovers, rollback plans, participation in CAB meetings, and post-implementation assessments.

• Execute data center, hosting, network, platform lifecycle, and resilience projects.

• Coordinate readiness for SOC 2 and ISO 27001, manage software license audits, gather evidence, track remediation, and liaise with control owners.

• Oversee security infrastructure projects, including MDR transitions, WAF deployments, vulnerability mitigation, and patch management.

• Manage relationships with vendors, including SOWs, contracts, milestones, project timelines, budgets, RAID logs, dependencies, risks, and expenditures.

• Maintain quarterly work plans and roadmaps using Aha!

• Support FinOps and initiatives related to infrastructure automation.

• Provide updates on status, escalate risks, and present executive summaries to ePMO, TechOps, and IT leadership.

• Serve as a liaison among engineers, architects, InfoSec, Finance, vendors, and business stakeholders.

• Facilitate kick-off meetings, status reviews, steering committee sessions, retrospectives, and post-implementation evaluations.

• Keep project documentation, including runbooks, cutover plans, decisions, risks, and lessons learned up to date.

• Identify opportunities for process enhancements and standardize practices for infrastructure project intake, prioritization, and delivery.

• Note: Application development, product management, and architecture decisions are not included in the scope of this role.

⛳️ Requirements

• 4 to 7 years of experience in project management focused on delivering IT infrastructure projects.

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline, or equivalent practical experience.

• Preferred certifications include PMP, PMI-ACP, ITIL 4, or similar credentials.

• Proven expertise in change and release management, including CAB processes, maintenance windows, rollback strategies, and production environment cutover planning.

• Familiarity with networking, virtualization, backup and disaster recovery, hosting and colocation, as well as basic knowledge of Azure or AWS.

• Experience in coordinating vendors and contracts while managing project budgets.

• Background in supporting SOC 2, ISO 27001, and license audits, including evidence collection and working with control owners.

• Ability to manage scheduling, dependencies, risks, and budgets across multiple concurrent projects.

• Proficient in Aha!, Jira, Microsoft Project, Smartsheet, Confluence or SharePoint, and ServiceNow or similar ITSM platforms.

• Strong verbal and written communication skills, with an emphasis on executive-level status reporting.

• Capable of driving initiatives through influence rather than direct authority and managing cutovers and disaster recovery tests under pressure.

• Strongly preferred: experience with SaaS, EDI, or transaction processing; expertise in disaster recovery testing and business continuity; exposure to FinOps; experience across multiple regions and time zones.

• A plus: experience in M&A integration or infrastructure consolidation, as well as familiarity with WAF, MDR, vulnerability, and patch management.

• Applicants must have authorization to work for any employer in the U.S.

• Please note that employment visa sponsorship is not available.

🏝️ Benefits

• Remote-first and casual work environment.

• 401k plan with a 3.5% company match, vested after 2 years.

• 20 days of paid time off (PTO).

• 10 designated company holidays.

• One day off for your birthday.

• One day dedicated to volunteer work.

• Three additional summer days off.

• Comprehensive medical, dental, vision, and other life/health insurance options.

• Paid parental leave.

• Wellness reimbursement program.