Technical Delivery Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead e-commerce initiatives and platform implementations across global markets, overseeing scope, timelines, dependencies, and risks from start to finish.

• Coordinate delivery tailored to specific markets while ensuring alignment with global platform and program standards.

• Facilitate communication and reporting among business stakeholders, technical teams, and delivery partners.

• Monitor and manage features within the SAFe delivery framework, including preparation and participation in PI Planning.

• Maintain visibility on feature progress, dependencies, and commitments across teams and program increments.

• Collaborate with Product Owners, Scrum Masters, and delivery teams to ensure project execution remains on schedule.

• Drive delivery efforts focused on web performance, platform security, and test automation.

• Oversee external partners and system integrators, ensuring adherence to quality standards and timelines.

• Advocate for continuous enhancement of platform stability, performance, quality, and operational efficiency.

• Align business, technical, and vendor teams, remove obstacles to delivery, clarify responsibilities, and ensure follow-up actions are taken.

• Identify opportunities for automation, AI, workflow, testing, and reporting improvements to boost delivery efficiency.

⛳️ Requirements

• Minimum of 6 years of relevant experience.

• Demonstrated experience as a Delivery Manager, Technical Project Manager, or in a similar position within a complex, multi-team technology environment.

• Strong background in e-commerce delivery.

• Essential hands-on experience with Salesforce Commerce Cloud (SFCC).

• Solid project management skills and a technical understanding that enables engagement with engineers, architects, and technical leads.

• Experience operating within an Agile / SAFe delivery framework, including PI Planning and feature-level tracking.

• Familiarity with web performance, platform security, test automation, and continuous improvement methodologies.

• Experience in managing external partners and system integrators.

• Capacity to track dependencies, risks, milestones, and delivery commitments across various teams and markets.

• Exceptional communication skills for engaging with technical teams and business stakeholders.

• Strong organizational abilities and meticulous attention to detail.

• Capability to work independently and drive follow-up, alignment, and issue resolution across different time zones.

• Candidates must reside in Ontario or Québec.

• Candidates based in Québec must be fluent in English.

• Preferred qualifications include broader knowledge of the Salesforce ecosystem, experience in retail/luxury/omnichannel/CRM/clienteling/e-commerce, international multi-market rollouts, and familiarity with tools such as Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, release management, UAT coordination, production deployment planning, automation, and AI-driven delivery practices.

🏝️ Benefits

• Comprehensive insurance package featuring Gold, Silver, or Bronze coverage options; employer contribution of up to 80%.

• Coverage for short- and long-term disabilities.

• Access to Dialogue via Sun Life for virtual healthcare services.

• Employee and Family Assistance Program availability.

• Complete mental health support program offered.

• $500 Personal Spending Account for healthcare, gym memberships, transit passes, office supplies, or RRSP contributions.

• RRSP matching through a Deferred Profit Sharing Plan (DPSP), matching 100% up to 4%.

• Immediate RRSP contributions; DPSP eligibility after 3 months; DPSP vesting after 24 months.

• Flexible vacation policy, providing 5 days during probation and a prorated annual allowance.

• $30/month Personal Technology Reimbursement from day one.

• Company closure during the winter holiday season.

• Flexible scheduling options throughout the year.