Technical Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main coordination hub for a strategic enterprise partner, overseeing status updates and managing expectations.

• Ensure accurate synchronization of Jira/Linear issue trackers.

• Convert customer inquiries and post-incident follow-ups into prioritized tasks for the SRE, Security, and Product teams.

• Monitor milestones, inter-team dependencies, and delivery risks related to infrastructure, monitoring, and capacity planning projects.

• Facilitate stakeholder meetings, manage project administration, and ensure ticket follow-up to safeguard SRE focus time.

• Implement adaptable and pragmatic project tracking methodologies throughout the SRE organization.

⛳️ Requirements

• Over 3 years of experience in managing technical projects, program coordination, or customer delivery within software, cloud infrastructure, or DevOps settings.

• Capability to balance formal enterprise-client expectations with the dynamics of a rapidly growing scale-up environment.

• Understanding of cloud infrastructure, web hosting, Linux, and containers.

• Skill in navigating uncertainty, clarifying fragmented requests, and establishing accountability without complicating processes.

• Strong written and verbal communication abilities with enterprise clients and senior internal stakeholders.

• Background checks are mandatory.

• Must be legally authorized to work in Canada.

• Visa sponsorship is not available.

• Bonus: previous experience in managing technical relationships or delivery for enterprise clients.

• Bonus: experience connecting workflows between Linear and Jira.

🏝️ Benefits

• Flexible PTO.

• Comprehensive healthcare coverage.

• Company stock options.

• Professional development budget.

• Office equipment budget.

• Wellness budget.

• Annual team gatherings.

• Internet reimbursement.

• Inclusive parental leave.

• Remote work travel program.

• A flexible, open, and inclusive work environment.

• Accommodations provided during the hiring process.