Software Project Manager, Professional Services

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee both internal and external resources to guarantee that professional service engagements are accomplished successfully, punctually, and within financial constraints.

• Assist clients in onboarding, utilizing, and expanding their use of Procore while providing outstanding value and ensuring a high level of client satisfaction.

• Collaborate with Professional Services Consultants, Delivery teams, Sales, Product, and Customer Success to facilitate client onboarding and service engagements.

• Plan, implement, and track projects while offering strategic guidance and thought leadership.

• Formulate execution strategies that encompass discovery and design workshops, Gantt project plans, resource management, risk tracking, and change management.

• Work closely with key contacts, technical leadership, and Customer Success to execute customized statements of work and onboarding strategies.

• Collaborate with the account team during pre-sales activities as the services delivery authority.

• Create repeatable processes and templates to enhance efficiency and standardization.

• Oversee service delivery timelines and project plans to ensure timely completion.

• Take ownership of strategic delivery for one-time projects or scaled statements of work while supporting account growth initiatives.

• Generate reports on project progress, budget, and risks utilizing Procore’s internal systems.

• Ensure proactive and clear communication with Procore clients.

• Maintain up-to-date knowledge of Procore products, business models, emerging technologies, and best practices in service delivery.

⛳️ Requirements

• A minimum of 8 years of experience in managing or supporting large-scale service delivery.

• Proficient in creating and managing Gantt project schedules.

• Experience in documenting business outcomes.

• Skilled in resource management and forecasting.

• Experience in maintaining RAID logs.

• Proven track record in managing intricate projects across web and mobile applications for documentation management, project management, or similar platforms.

• Preferred experience in the construction and/or financial SaaS sectors.

• Preferred background in Organizational Change Management consulting.

• Innovative, persuasive, creative, goal-oriented, optimistic, proactive, and adaptable.

• Strong understanding of value drivers and the establishment of standard operating procedures.

• Demonstrated success in managing professional services projects with budgets exceeding $100K and effectively handling scope.

• Willingness to travel for client on-site visits and company events (up to 30–40% of the time).

• PMP and/or CAPM certification is highly preferred.

🏝️ Benefits

• Eligibility for equity compensation.

• Eligibility for bonus incentive compensation.

• Willingness to travel for company events.