Technical Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the comprehensive delivery of strategic customer programs, encompassing pre-sales alignment, implementation, quality assurance, onboarding, go-live, and hypercare.

• Define and oversee project scope, timelines, milestones, risks, dependencies, and delivery strategies across various internal and external workstreams.

• Manage customer-facing project governance, which includes kick-off meetings, status updates, steering committee sessions, and stakeholder alignment.

• Track delivery progress against key milestones and KPIs, ensuring clear communication regarding progress, risks, blockers, and subsequent steps.

• Proactively identify delivery risks, implement mitigation strategies, handle escalations, and facilitate timely decision-making processes.

• Maintain precise project documentation, such as delivery plans, meeting notes, action items, and customer requirements.

• Coordinate cross-functional teams from Product, Engineering, Sales, Customer Success, and Support to achieve agreed-upon outcomes.

• Serve as a trusted delivery partner for customers, ensuring a seamless and high-quality experience from project initiation through launch and post-go-live support.

⛳️ Requirements

• At least 5 years of experience in project delivery, technical program management, and implementation management.

• Comfortable operating in a technical environment that includes APIs, reporting and data, identity, and compliance concepts, without needing hands-on integration experience.

• Capable of effectively communicating about identity solutions with both technical teams and business stakeholders, translating technical concepts into actionable delivery outcomes.

• Demonstrated experience in managing complex, cross-functional customer projects.

• Strong aptitude for converting customer objectives into structured delivery plans and successfully executing them across multiple teams.

• Excellent stakeholder management, communication, and expectation-setting abilities, with experience engaging senior leadership.

• Proven track record of delivering multiple customer programs in fast-paced, high-growth environments with evolving priorities and tight deadlines.

🏝️ Benefits

• Equity participation for all full-time employees, allowing everyone to partake in our long-term success.

• Unlimited PTO, providing you with the flexibility to take time off as needed to maintain a healthy work-life balance.

• Location-specific benefits designed to meet local needs and market standards.

• Flexible working arrangements, whether you prefer to work remotely or from our New York office.

• Continuous learning and development opportunities through internal L&D programs within a collaborative and supportive work environment.