Digital Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers expertise in ensuring sustained customer success and growth throughout the post-sales customer lifecycle, focusing on training, professional services, technical support, renewals, outcome achievement, retention, expansion, and customer advocacy with a Digital approach.

• Influences departmental operations and is accountable for planning and execution.

• Organizes and executes projects at various customer locations in LAM and NAM, overseeing staff and subcontractor activities.

• Acts as the primary point of contact for customers throughout the duration of each project.

• May oversee commissioning, resolve specification issues, manage correspondence, provide regular updates, ensure customer satisfaction, and negotiate/coordinate with staff as necessary.

• Leverages previous experience and acquired technical knowledge to oversee contract implementation.

• Exercises a degree of judgment and can suggest alternative solutions outside established parameters, albeit with guidance.

• Applies past experience and on-the-job training to address straightforward tasks.

• Possesses the technical skills and analytical thinking necessary to resolve issues.

• Offers informal mentorship to new team members.

⛳️ Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.

• PMP certification (or equivalent) with a strong foundation in project management.

• Demonstrated experience leading complex software implementation projects.

• Successful track record in delivering enterprise software solutions throughout the entire project lifecycle.

• Practical experience managing SCADA, ADMS, EMS, or utility control center software projects.

• In-depth knowledge of SDLC and project delivery methodologies, such as Agile, Waterfall, and Hybrid methods.

• Skilled in managing project scope, schedules, budgets, risks, issues, and stakeholder communications.

• Proven ability to lead cross-functional, geographically dispersed teams, communicate effectively in English, and handle multiple priorities in dynamic customer-facing settings (Spanish is a plus).

🏝️ Benefits

• Relocation Assistance Provided: No