Technical Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the implementation process for new partners — from the initial kickoff to the launch and early post-go-live support.

• Identify the root causes of implementation issues — distinguishing between data mapping errors, configuration mistakes, API/integration failures, or product gaps — and escalate them to the appropriate team.

• Analyze logs, API responses, and system behavior sufficiently to engage in comprehensive, technical discussions with engineering — rather than merely reporting a symptom and waiting for assistance.

• Facilitate complex technical discussions involving multiple stakeholders directly with partner IT, engineering teams, and EHR vendors, especially when the failure mode is not immediately clear.

• Write and execute scripts or queries (e.g., SQL, Python) to test, validate, or troubleshoot integration and configuration issues prior to escalation.

• Manage the technical relationship with partner engineering teams directly — serving as the primary technical point of contact rather than acting as a liaison to our engineers.

• Configure and adapt Limbic's AI agents according to each partner's clinical protocols, routing logic, and population needs.

• Act as the main contact for partners — adopting a consultative approach to help shape the optimal solution instead of merely executing a specification.

• Simplify complex technical and clinical concepts into accessible language that partners can easily understand and act upon.

• Oversee training and rollout for partner teams, ensuring seamless adoption following the go-live phase.

• Prioritize rapid deployment and iteration — aim to launch a functional version quickly, gather real feedback, and make improvements from there.

• Collaborate closely with Product and Engineering on recurring issues, assisting in developing solutions rather than manually addressing the same problems repeatedly.

• Develop and maintain playbooks for repeatable and scalable implementation and agent-configuration processes.

⛳️ Requirements

• Over 5 years of experience in technical implementation, integration engineering, or solutions consulting — preferably in healthcare, health tech, or B2B SaaS.

• Strong instincts for technical troubleshooting — skilled in navigating API documentation, logs, and system architecture, beyond just spreadsheets and timelines.

• Proficient in writing and executing scripts or queries (SQL, Python, or similar) to test integrations or independently debug issues.

• Proven track record of serving as the technical link between engineering/product teams and external partners.

• Comfortable engaging in debugging conversations directly with a partner's engineers, without the necessity of our engineers being present on every call.

• Ability to articulate complex technical or clinical concepts in straightforward, easy-to-understand language.

• Consultative and solutions-oriented communication style — adept at proposing and persuading, rather than just taking instructions.

• A quality assurance mindset — skilled in writing test cases and validating systems prior to user interaction.

• Strong project management skills — capable of creating the plan rather than merely adhering to one.

• A "ship it, then improve it" mentality — prefers to launch quickly and iterate rather than delay in pursuit of perfection.

• A proactive attitude and comfort with uncertainty — recognizing that healthcare implementations seldom proceed exactly as planned.

• Experience in behavioral health, payer, or ACO/value-based care environments.

• Familiarity with FHIR APIs, EHR systems (such as Epic and Cerner), or healthcare data interoperability.

• Background working with major national payers, payviders, or large health systems.

🏝️ Benefits

• Health insurance

• Flexible working arrangements

• Professional development opportunities