Technical Program Manager – TPM

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated customer programs

• Develop deep, trusted relationships with both technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams)

• Comprehend customer goals and reveal the underlying issues

• Maintain clarity regarding requests, contractual agreements, and technical feasibility

• Operate with confidence in public sector and enterprise contracting environments

• Convert customer and policy requirements into actionable technical delivery plans

• Collaborate closely with engineering and product teams to outline epics, milestones, and delivery roadmaps

• Engage actively in technical discussions (cloud architecture, APIs, containers, identity systems, digital signatures, etc.)

• Independently address technical inquiries (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns)

• Analyze, interpret, and implement customer contracts and SOWs

• Identify obligations, constraints, and deliverables outlined in agreements

• Ensure delivery is in line with contractual commitments and scope boundaries

• Assist in translating contract requirements into technical execution plans

• Manage multiple simultaneous engagements across both private and public sector customers

• Effectively prioritize competing demands and delivery timelines

• Assess when to escalate issues, when to independently unblock challenges, and when to involve engineering resources

• Safeguard engineering time by filtering, structuring, and minimizing unnecessary meeting commitments

• Lead regular customer meetings, technical working sessions, and executive updates

• Establish structured governance rhythms among internal and external stakeholders

• Provide clear communication in high-pressure environments

• Maintain strong alignment across engineering, product, and customer leadership teams

• Identify delivery risks early and proactively address them across teams

• Manage dependencies among engineering, product, and customer stakeholders

• Ensure consensus on scope, timelines, and technical feasibility

• Highlight discrepancies between customer expectations and delivery outcomes

⛳️ Requirements

• 3–7+ years of experience in Technical Program Management, implementation delivery, or systems-focused customer success roles

• Strong technical fluency (APIs, cloud infrastructure, system architecture, identity concepts preferred)

• Demonstrated ability to navigate complex, ambiguous, multi-stakeholder environments

• Solid understanding of software system development and delivery processes

• Ability to independently interpret contracts, SOWs, or technical specifications

• Excellent executive communication and relationship-building abilities

• Capacity to protect engineering time while ensuring customer satisfaction

🏝️ Benefits

• Must be eligible and able to pass a government background check